The Seedtiva promise
100% SATISFACTION GUARANTEE
If you are dissatisfied with your order for any reason, we replace your entire order, free of charge.
Not a partial credit. Not store credit. Not only the part you had a problem with. The complete order, packed and shipped again, at our expense.
Chapter 01
WHAT'S COVERED
Most guarantees are written to give the company an exit. Ours has one test, and you are the one who applies it: were you satisfied with your order? If the answer is no, we replace it.
That means there is no list of qualifying faults to argue about, no photographic evidence standard to meet, and no window in which your reason stops counting. The tool below is not a filter — it exists to tell you what to include in your message so we can sort it out in one exchange instead of four.
Interactive
Check your situation
Pick what happened. You'll get a straight answer and the exact information to send.
Written plainly
- Replace your entire order, not the part you complained about
- Cover the replacement shipping ourselves
- Take your word for it — no evidence threshold
- Keep the free seeds in the replacement, same as any order
- Answer within one business day in almost every case
- Charge a restocking or handling fee
- Issue store credit instead of the actual product
- Prorate the value by how much you used
- Require you to return anything before we ship
- Ask you to justify your reason to our satisfaction
One honest limit worth stating up front: we replace orders, and a replacement is the remedy this guarantee provides. If a replacement genuinely isn't the right outcome for your situation, say so in your message and we'll talk about it — but the promise on this page is replacement, and we'd rather be precise than generous-sounding and vague.
Chapter 02
WHAT IT'S ACTUALLY WORTH
Every seed seller says they stand behind their product. The differences only show up when something goes wrong, and they are large. Move the slider to see what the same order is worth to you under each common approach.
Interactive
Order value calculator
The approaches, described honestly
The complete order is sent again at our cost. Free seeds included, shipping included, nothing returned, no fee.
You recover 100%
Only the item you complained about is replaced. If one product in a four-product order disappointed you, the rest of the order is your problem.
You recover roughly 25–40%
You get credit rather than product. The money never leaves the business, and it only has value if you choose to buy again.
You recover value locked in
Compensation is calculated per item against a threshold, often with evidence requirements and a claim window measured in days.
You recover a fraction, if you qualify
We are describing categories of policy here, not any particular company. All of these are legitimate business decisions and plenty of good sellers use them. We picked the one that costs us the most because we would rather carry that risk than hand it to you.
Chapter 03
HOW TO CLAIM
One message. There is no form, no ticket number to obtain first, and no department to be transferred between.
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01
Message us
Use the contact page or reply to your order confirmation email. Either reaches the same people.
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02
Include your order number
It is in your confirmation email and on your account page. It is the one thing that genuinely speeds this up — without it we are searching by name and address.
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03
Tell us what happened, briefly
A sentence is enough. You are not writing a case. If you have a photo and it is relevant, attach it — helpful, never required.
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04
We reply, usually within one business day
In most cases the reply confirms the replacement is going out. If we need one more detail we will ask for exactly that detail rather than a list.
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05
Your replacement ships
Complete order, free seeds included, tracked, at our cost. Typically arrives within about five days of dispatch.
What the timeline usually looks like
These are typical figures rather than a service-level promise. Carrier traces are the one step we do not control — and we generally ship the replacement without waiting for a trace to conclude.
- Your order number
- One clear sentence on what was wrong
- A photo, where there is something to see
- Telling us if your address has changed
- Returning anything to us first
- A receipt beyond the order number
- Proof that meets some evidence standard
- A reason we agree with
Chapter 04
WHY WE OFFER THIS
A guarantee this open is unusual, and we get asked why we would take on that risk. The answer is not complicated.
You cannot inspect what you are buying before it arrives. You are trusting a description, a photograph and a company you may never have dealt with. The imbalance is entirely on your side of the transaction, so the risk should sit on ours.
Policies with conditions produce disputes, and disputes cost more than replacements do — in time, in goodwill, and in the customer who never comes back. Replacing the order is cheaper than being right.
When every dissatisfied customer costs us a full replacement, we have a direct financial reason to describe products accurately, pack them properly and ship them quickly. The guarantee is a constraint on us before it is a benefit to you.
The standard we hold ourselves to
Integrity is the actual product
Anyone can list seeds. What separates sellers is what happens on the bad day — the lost package, the picking error, the order that turned up looking wrong. We would rather be the company that replaced your order without an argument than the company that won one.
That is the whole basis of this guarantee. Not a legal instrument, not a marketing device: a statement that we intend every customer to be satisfied, and that we will act like it when they are not.
Protecting it
ABUSE OF THE GUARANTEE
A guarantee with no conditions only survives while the overwhelming majority of people use it in good faith. They do. A very small number do not, and the cost of that lands on everyone else.
So that we can keep offering something this open, we reserve the right to decline service and to refuse further orders where the guarantee is being abused. This is not aimed at customers with a genuine problem — if you have read this far because something went wrong with your order, none of the following applies to you.
What we treat as abuse
Where that leads
Why we are telling you this. Companies usually bury this in terms nobody reads. We would rather say it plainly on the same page as the promise, because a guarantee you can only trust until you read the small print is not much of a guarantee. The conditions are these and nothing else — there is no additional list elsewhere.
Chapter 05
GUARANTEE QUESTIONS
What exactly does the satisfaction guarantee cover?
Your satisfaction with the order you received. If you are dissatisfied for any reason, we replace the entire order free of charge — not a partial credit, not store credit, and not only the portion you raised. The complete order, shipped again at our expense.
Do I have to send anything back?
No. We do not ask for returns before shipping a replacement, and there is no restocking or handling fee at any point.
Is there a time limit on claims?
We do not publish a fixed window. In practice, the sooner you tell us the easier it is to establish what happened with the carrier — so contact us as soon as you know something is wrong rather than waiting.
How many times can I claim?
There is no set limit, and genuine problems can happen more than once. What we look at is whether claims form a pattern inconsistent with good faith — see abuse of the guarantee for what that means and how we handle it.
Do I get a refund instead?
The guarantee provides a replacement. That is deliberate and we would rather state it precisely than imply something broader. If a replacement genuinely is not the right outcome in your case, tell us in your message and we will discuss it.
Are the free seeds included in a replacement?
Yes. Free seeds go into every order that leaves us, replacements included. They are not treated as a promotional extra that gets dropped the second time around.
Does the guarantee apply to bulk and wholesale orders?
Yes, the same standard applies to 100-seed tiers and pre-packaged resale cases. For very large orders we will usually want a short conversation about what went wrong first — not to make it harder, but because the practical answer at that scale is often something other than shipping the whole thing again blind.
What if my package says delivered but I never got it?
Tell us. Carrier scans are sometimes wrong, packages get left with neighbors, and parcels occasionally turn up days after being marked delivered. We will open a trace and, in the normal case, get a replacement moving without waiting for the trace to conclude.
Do I need photos?
Helpful, never required. Photos let us push a carrier on transit damage and tell us whether our packing needs to change, but your replacement is not conditional on producing them.
Where do I start a claim?
The contact page, or reply directly to your order confirmation email — both reach the same people. Include your order number and a sentence about what happened.
Still holding
Dissatisfied for any reason and we replace your entire order, free of charge. That is the whole policy, and this page is the whole of the small print.
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